:root{
  --sun:#FF7A1A;--sun-deep:#EF5F06;--ember:#FF3D2E;--gold:#FFB23E;
  --cream:#FFF8F2;--cream-2:#FFEFE2;--paper:#fff;
  --ink:#2A2016;--ink-2:#6E5C4C;--muted:#9A8b7c;--line:#F2E6D8;
  --clay:#C8692B;--clay-soft:#FBEEE2;--clay-deep:#A9531F;--leaf:#1E9E6A;--leaf-soft:#E6F6EE;
  --fd:'Mitr',sans-serif;--fb:'Prompt',sans-serif;--fm:'Prompt',monospace;
  --sh:0 12px 34px -22px rgba(120,70,20,.5);
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{margin:0;overflow-x:hidden}
body{font-family:var(--fb);color:var(--ink);background:var(--cream);font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
h1,h2,h3,.disp{font-family:var(--fd);font-weight:600;margin:0;line-height:1.25}
p{margin:0 0 10px}
img{max-width:100%;display:block}
@keyframes floaty{0%,100%{transform:translateY(0)}50%{transform:translateY(-6px)}}
@keyframes gshift{0%{background-position:0% 50%}50%{background-position:100% 50%}100%{background-position:0% 50%}}
header{position:sticky;top:0;z-index:40;background:rgba(255,248,242,.94);backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.hd{display:flex;align-items:center;gap:10px;padding:11px 12px}
.ib{width:38px;height:38px;border:none;background:transparent;display:grid;place-items:center;cursor:pointer;color:var(--ink);flex:none;position:relative}
.htitle{font-family:var(--fd);font-weight:600;font-size:17px;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hero{color:#fff;padding:22px 16px 24px;position:relative;overflow:hidden}
.hero.sun{background:linear-gradient(120deg,#FF8A2B,#F0590A,#FF7A1A);background-size:250% 250%;animation:gshift 11s ease infinite}
.hero .eb{font-family:var(--fm);font-size:11px;letter-spacing:.16em;text-transform:uppercase;opacity:.9}
.hero h1{font-size:24px;margin:6px 0 4px}
.hero p{font-size:13px;opacity:.94;margin:0}
.hero .blob{position:absolute;border-radius:50%;background:rgba(255,255,255,.15);filter:blur(3px);pointer-events:none;animation:floaty 8s ease-in-out infinite}
.field{margin-bottom:14px}
.field label{display:block;font-family:var(--fd);font-weight:500;font-size:13px;margin-bottom:6px}
.field input,.field select,.field textarea{width:100%;border:1.5px solid var(--line);border-radius:11px;padding:12px 14px;font-family:var(--fb);font-size:14px;color:var(--ink);background:#fff;outline:none}
.field input:focus,.field select,.field textarea:focus{border-color:var(--sun)}
.field textarea{min-height:100px;resize:vertical}
.upload{border:2px dashed var(--line);border-radius:13px;padding:22px;text-align:center;color:var(--muted);cursor:pointer;background:var(--cream)}
.upload .u{font-size:26px}
.btn{display:block;width:100%;text-align:center;border:none;border-radius:13px;padding:13px;font-family:var(--fd);font-weight:600;font-size:15px;cursor:pointer;transition:transform .14s}
.btn:active{transform:scale(.98)}
.btn.sun{background:linear-gradient(135deg,var(--sun),var(--sun-deep));color:#fff;box-shadow:0 10px 22px -10px var(--sun)}
@media(prefers-reduced-motion:reduce){*{animation:none!important}}
:focus-visible{outline:2px solid var(--sun);outline-offset:2px}
/* ===== แจ้งปัญหาระบบ — callout ชี้แจง + ประวัติการแจ้ง + สถานะการแก้ไข ===== */
.ri-clar{display:flex;gap:10px;background:var(--cream-2);border:1px solid #F6E0C6;border-radius:14px;padding:13px 15px;font-size:13px;color:var(--ink-2);line-height:1.55;margin-bottom:16px}
.ri-clar svg{width:20px;height:20px;color:var(--sun-deep);flex:none;margin-top:1px}
.ri-clar b{color:var(--clay);font-weight:600}
.ri-clar a{color:var(--sun-deep);font-weight:500;text-decoration:underline;cursor:pointer}
.ri-list{display:flex;flex-direction:column}
.ri-item{padding:13px 0;border-bottom:1px dashed var(--line)}
.ri-item:last-child{border-bottom:none;padding-bottom:0}
.ri-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px}
.ri-no{font-family:var(--fm);font-size:11.5px;color:var(--muted);letter-spacing:.02em}
.ri-title{font-family:var(--fd);font-weight:500;font-size:14px;color:var(--ink);line-height:1.4}
.ri-meta{font-size:11.5px;color:var(--muted);margin-top:3px}
.ri-reply{margin-top:9px;background:var(--cream);border-radius:10px;padding:9px 11px;font-size:12.5px;color:var(--ink-2);line-height:1.5}
.ri-reply b{color:var(--leaf);font-weight:600}
.ri-badge{flex:none;display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:600;font-family:var(--fb);padding:4px 11px;border-radius:20px;white-space:nowrap}
.ri-badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.ri-badge.done{background:var(--leaf-soft);color:#158A5B}
.ri-badge.prog{background:#FFF0DA;color:#D9860A}
.ri-badge.wait{background:#EEF3FA;color:#4E6E96}